USA: Sheridan, WY
|
PK: Lahore
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Matrix Design LLC Master Agreement
Sys.Update: Active
1. Service Scope & Digital Delivery
Matrix Design LLC provides exclusively digital services, including but not limited to Web Development, App Development, Game Development, Logo & Graphic Design, and SEO Services. All deliverables are transmitted digitally via secure email or cloud links.
2. Development Timelines
Project timelines vary heavily by scope. Basic graphic design (logos, flyers) typically requires 3-5 business days. Complex architecture (Web, App, Game development) requires custom milestones agreed upon prior to project initiation. Delays in client communication will extend these timelines.
3. Revision & Modification Quotas
Unless specified in a custom contract, standard design packages include up to three (3) iterative revisions. Major developmental changes requested after initial wireframe or logic approval will incur additional hourly billing at our standard developer rate.
4. Third-Party Costs (Hosting, Assets, App Stores)
Quotes provided for Web, App, and Shopify development cover our coding and design labor only. The client is strictly responsible for third-party expenses including domain names, web hosting, Shopify monthly fees, Apple/Google Developer account fees, and premium plugins.
5. SEO & Marketing Guarantees
While Matrix Design LLC utilizes industry best practices for SEO and Social Media Management, search engine algorithms (like Google) are outside our control. Therefore, we do not guarantee specific rankings, traffic volume, or direct financial ROI from marketing deployments.
6. Intellectual Property & Code Ownership
Upon final payment and project clearance, full commercial rights to graphics, logos, and custom frontend code are transferred to the client. Matrix Design LLC retains the right to reuse backend structural logic, frameworks, and engine mechanics for future internal projects.
7. Communication Protocols
All official project communications must occur via our designated email (farooqllc512@gmail.com) or official WhatsApp channels to maintain a strict paper trail. We do not accept project scope changes via verbal phone calls without written digital confirmation.
8. Privacy & Data Security
Client data, server credentials, and proprietary business logic are stored securely and treated confidentially. We will not sell or distribute your contact info. For highly sensitive app/game logic, NDAs can be signed upon request before code initiation.
9. Cancellation Policy
Projects may be canceled prior to the commencement of coding or design for a full refund. Once our architects or designers have begun writing code or drafting concepts, refunds are strictly prorated based on the labor hours already expended.
10. Chargeback & Refund Finality
Due to the irrevocable nature of digital goods and custom software code, ALL SALES ARE STRICTLY FINAL once final files or source codes have been transferred to the client's servers or email. Because files cannot be "returned," no refunds are permitted post-delivery. Any fraudulent credit card chargebacks initiated after the delivery of requested digital assets will be aggressively contested and turned over to collections and legal authorities with full chat/email logs as evidence.
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Matrix Design LLC
USA Operations Node
30 N Gould St Ste N, Sheridan, WY 82801
Pakistan Operations Node
123 Main Bazar Ayudhiapur, Joher Town, Lahore, Pakistan
